Emotional intelligence training suits any employee who works on a team, serves customers, or manages people. Supervisors and new managers benefit most, since they handle conflict, feedback, and decisions that affect others. Many employers also weigh emotional intelligence when hiring and promoting, so the skill supports career growth.

Emotional intelligence rests on four related competencies that build on each other. Self-awareness and self-management involve noticing and controlling your own feelings and impulses. Social awareness and relationship management involve reading how others feel and adjusting your response, including during problem-solving and conflict resolution.

Employers value emotional intelligence because it shapes how well people collaborate, communicate, and make decisions. Emotionally intelligent employees tend to weigh what benefits the whole team rather than only themselves. Those skills grow more valuable as workplaces become more diverse and global.

Yes, emotional intelligence can be developed with practice like any other skill. Useful habits include listening actively, learning what triggers your stress, and paying attention to body language and tone. The 10-minute video, available in English, Spanish and French, outlines steps for building these skills at work.

IQ measures reasoning and problem-solving ability, while emotional intelligence describes how well you recognize and manage emotions in yourself and others. A person can score high on one and lower on the other. At work, emotional intelligence affects teamwork, communication, and how people handle conflict.