Help employees and customer-facing staff listen with intent, overcome common barriers and use proven techniques to understand coworkers and clients better.
Many workplace misunderstandings start with poor listening. People often hear only part of a message while planning their reply, which leads to missed details, repeated work and strained relationships. This course is for employees at any level, and especially for supervisors, sales staff and customer service teams. The training presents active listening as a core workplace skill and introduces a framework for practicing it. It looks at common barriers that get in the way, such as half-listening while waiting for a chance to speak, and offers practical techniques for staying engaged and confirming understanding. A dedicated section applies these skills to sales and customer service conversations, where listening well builds trust and stronger customer relationships. The video runs about 26 minutes in English, with Spanish and French closed captions. It works for individual viewing, new-supervisor development or a team workshop where participants practice the techniques together.
Active listening training benefits anyone who works with coworkers or customers. It is especially useful for supervisors, team leads, sales staff and customer service representatives, whose results depend on understanding what people need. The 26-minute video is in English with Spanish and French closed captions.
Active listening in the workplace means giving a speaker your full attention with the goal of understanding them, not just waiting to reply. It involves focusing on the message, asking clarifying questions and summarizing what you heard. Done well, it builds trust and prevents costly misunderstandings.
Common barriers to active listening at work include distractions such as phones and email. Planning your reply while others talk and assuming what they will say also interfere. Stress, time pressure and strong emotions also get in the way. Recognizing these habits is the first step toward fixing them.
Active listening improves customer service and sales by revealing what the customer actually needs rather than what you assume. Customers who feel heard are more likely to trust your recommendation, stay calm during problems and come back. It also reduces errors caused by misunderstood requests.
Effective active listening techniques include steady eye contact, nodding and other nonverbal cues, and avoiding interruptions. Paraphrase the speaker's main point to confirm understanding, and ask open-ended questions to learn more. Hold judgment until the speaker finishes, then respond to what was actually said.
Schedule a demo with one of our reps
Our extensive Learning Management System allows you to dispatch knowledge and required certificates to teams across your site portfolio.
Our platform caters to all learning styles and scenarios, ensuring effective knowledge retention.
Take control of the learning experience with our configurable class structure. Tailor the training journey to match your organizational needs.
Deliver targeted safety training regimens at every level, putting safety directly into the hands of your workforce.
Deliver more than 400 online safety courses as well as your own training with the SafetyAmp learning management system.
Easily enroll employees into training courses, whether they're in a classroom or taken online - then visualize training history and compliance across multiple locations.
SCORM-compatible
Library of 400+ courses from partner training providers
Create online training courses
Quickly view employee training history
Schedule classroom training sessions
Manage training renewals
Eliminate lost certificates
Built-in reports for training compliance
Other Courses
Build confidence for critical moments through clear Hot Work Safety: Welding, Cutting, and Brazing instruction on frequent hazards associated with welding, cutting, and brazing.
Make workplace requirements clearer. Get a practical overview of spaces using OSHA’s three-pillar criteria for bodily entry in Confined Spaces: Acceptable Entry Conditions.
Give maintenance workers a clear six-step lockout/tagout routine, from identifying hazardous energy to verifying isolation before any work begins.
Made in the U.S.A.
© Copyright 2026