Help quality and operations staff tell QA from QC, use tools like SPC and root cause analysis, and build a PDCA-based quality management plan.
Professionals will learn Quality Assurance and Quality Control to take QM to the next level through this essential quality management training program. Participants gain critical knowledge for quality managers, supervisors, and quality management professionals who must ensure effective quality management and successful quality outcomes in various work environments. The program covers essential quality management protocols, procedures, and comprehensive management strategies that enhance quality management effectiveness and ensure successful quality outcomes in various workplace environments. Participants will learn about quality management requirements, management procedures, and comprehensive protocols that ensure quality management success and successful quality outcomes in workplace environments. The training emphasizes the importance of proper quality management procedures, management techniques, and comprehensive quality management programs that enhance quality management effectiveness and ensure successful quality outcomes in workplace environments. Through detailed instruction on quality management protocols, management strategies, and quality improvement techniques, participants will develop the skills necessary to implement effective quality management programs that meet professional standards and ensure quality management success and successful quality outcomes in workplace environments.
Quality management training is for quality managers, supervisors, production staff, engineers and anyone who checks or improves products and services. It also helps teams preparing for ISO 9001 certification or customer audits. The 15-minute video is in English with Spanish and French closed captions.
Quality assurance prevents defects by building quality into processes through standards, procedures, training and audits. Quality control finds defects in finished products or services through inspection and testing. QA is process-focused and proactive, while QC is product-focused and reactive. Effective quality management uses both.
ISO 9001 certification shows that an organization's quality management system meets the international standard published by the International Organization for Standardization. The standard covers documented processes, customer focus, leadership, risk-based thinking and continual improvement. Certification is voluntary, but many customers and supply chains expect it.
The PDCA cycle, short for Plan-Do-Check-Act, is a four-step method for continuous improvement in quality management. Teams plan a change, try it on a small scale, check the results against goals, and act by adopting, adjusting or abandoning the change. Then the cycle repeats.
Statistical process control (SPC) uses data and control charts to monitor a process while it runs. By tracking measurements against statistically calculated limits, operators can spot unusual variation and correct problems before defects occur. SPC shifts quality efforts from inspecting finished goods toward controlling the process.
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