Safety Training Course

Communication Skills: Conflict Resolution

Conflict can arise any time there is a misunderstanding, differing opinions, or viewpoints. When conflict occurs, especially in the workplace, interpersonal skills are critical in managing and maintaining a productive work environment. Training is necessary to provide knowledge on how to properly resolve workplace conflict that complies with occupational safety and health standards.

Length:
16m
Language(s):
EN, FR, SP
Year Produced:
2024

Communication Skills: Conflict Resolution

Teaches practical conflict resolution: spotting triggers, de‑escalation, listening, and collaborative problem solving to protect productivity.

Objectives:
Learn effective conflict resolution strategies and techniques
Develop interpersonal skills for managing workplace conflicts
Master communication techniques for de-escalating tense situations
Understand the root causes of workplace conflicts

Course Overview

  • Root causes and triggers
  • De‑escalation techniques
  • Active listening frameworks
  • Collaborative solutions

Learn more about this course

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